RETURN POLICY
HAPPY RETURNS ARE OUR STYLE
We understand things happen, which is why GLO Central is dedicated to making the return process as simple for you. If you're not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.
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First, a few details:
All returns must be accompanied by all original components.
In order to offer the best shopping and product-return experience to as many guests as possible, GLO Central reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
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HOW TO RETURN OR EXCHANGE A PRODUCT:
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Online Purchases
Items can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped, or you received defective merchandise.
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Returning your online order by mail
To return your items by mail, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.
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If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of an eGift Card.
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We recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:
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500 Terry Francois St
San Francisco, CA 94158
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Return all products by ground-only shipping. We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.
After we have processed your return and issued a refund, we'll let you know via email. You can also look up your return status online by logging into your GLO Central account and clicking on order status. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
